Placing an Order through Ghost River
Shopping is available 24 hours a day, 7 days a week at www.ghostriverfurniture.com. You’ll receive notification immediately after the order is confirmed, as well as when the item is shipped. For changes after an order has been placed, please email email@example.com with the order number in the subject line.
We accept Visa®, MasterCard®, American Express® and Discover® credit cards. Only one credit card will be accepted as we are unable to process an order on two separate credit cards. We also accept Apply Pay® and PayPal®.
All purchases with a shipping location within the state of OH will be assessed a 7.5% sales tax. Sales tax will not be collected for any other locations at this time.
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via UPS Ground. Items may require assembly. You’ll receive notification as soon as the order ships.
Freight – Ghost River will deliver larger items via UPS freight. When your item is ready to ship, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the original scheduled delivery date, the order may be treated as a canceled order.
Local Pickup – Customers who utilize the local pickup option will be contacted to arrange a date and time that works for them to pick up their item from either of two Ghost River Furniture locations.
Delivery of Your Purchase
For a damage issue with shipping, please email customer service at firstname.lastname@example.org. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by emailing email@example.com, and referencing your order number.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order, please email firstname.lastname@example.org The sooner we receive a request, the faster we can revise your order. If the product has already shipped, you may return it under our Return Policy.
Ghost River takes immense pride in the products we sell and it is important to us that you are happy with your purchase. If you are not satisfied and want to make a return, please follow these guidelines so we can better assist you. We accept the return of Standard Shipping item(s) within 30 days of delivery. To report delivery damage or make a return, email customer service at email@example.com. Please note that return shipping fees are assumed by the buyer.
In order to receive the full amount of the refund described in this Return Policy, all item(s) must be: (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping).
The returned item(s) are inspected immediately upon receipt. Any appropriate exchanges, credits and refunds will be issued for the purchase price of the returned item(s); taxes are refunded in accordance with applicable state law. With the exception of refunds for damaged or defective merchandise, shipping, delivery, and handling charges are nonrefundable, and return shipping or pickup fees do apply. Refunds are made based on the payment method used at the time of purchase. Please allow 7–10 days following receipt of the returned item(s) for any credit or refund to display on your credit card statement.